Frequently Asked Questions (FAQ)
What is Apex Marketing (SMC-Private) Limited? Apex Marketing is a full-service digital agency based in Rawalpindi. We specialize in SEO, paid advertising (Social Media, YouTube, TV), website and app development, and brand identity. We also provide integrated payment solutions for businesses.
How can I contact your team? You can reach us at our office in Techno City-II, Rawalpindi, call us at +92-319-5989250, or email us at apexmarketing908@gmail.com.
Do you guarantee specific marketing results? No. While we use proven strategies and best practices, digital marketing success depends on external factors like platform algorithms and market competition. We focus on continuous optimization to drive the best possible ROI.
How long does it take to see results?
Paid Ads (Social Media/YouTube): Results can often be seen within days.
SEO Optimization: Typically requires 3–6 months for significant ranking improvements.
Web/App Development: Timelines vary based on the complexity of your workflow.
What is required from me to start a project? We need clear business goals, access to necessary platforms (Ads Manager, Hosting, etc.), and timely feedback on designs or strategies to keep the project on schedule.
Can I cancel a service? Yes. Monthly or ongoing services can be canceled with prior notice as per your specific contract. However, fees for work already completed are non-refundable.
Do you offer refunds? Refunds are considered for genuine cases, such as non-delivery of agreed services or billing errors. All requests are reviewed individually by our management.
Is my ad spend refundable? No. Any budget paid directly to third-party platforms (Meta, Google, YouTube, TV networks) is non-refundable and governed by their respective policies.
Are digital products or custom code refundable? Custom web applications and digital assets are non-refundable once the final files have been delivered or accessed, as they are tailored specifically to your business.
Is my personal and business information safe? Absolutely. We implement advanced security protocols and firewalls to protect your digital assets. Please refer to our Privacy Policy for more details.
Which laws govern your services? All services, contracts, and policies are governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.